1. Scope & Consent
By checking the opt‑in box, texting an opt‑in keyword, or signing any paper or electronic form referencing this policy, you (“End User”) give Tennessee Style Weight Loss (“Business,” “we,” “our,” or “us”) permission to:
a. Send SMS/MMS messages that may include:
b. Appointment or program reminders
c. Limited promotional offers (e.g., discounts, seasonal tips)
d. One‑time passcodes or satisfaction surveys
Process your personal data—including any Protected Health Information (“PHI”) you knowingly share with us—in accordance with the U.S. Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Telephone Consumer Protection Act (“TCPA”), CTIA Messaging Principles, and other applicable law.
Important: Standard SMS is not end‑to‑end encrypted. We never include diagnosis, treatment details, insurance numbers, or other sensitive PHI in routine text messages. If you ask us to send PHI by SMS anyway, we will honor that request only after documenting your written acknowledgment of the risk and your preference for unsecure communication.
2. How We Collect Information
We collect both non-identifying and personally identifying information through your interactions with our website, SMS program, and services. Non-identifying data may include details such as your browser type, device information, time zone, IP address, and referring web pages, which help us understand how users engage with our digital platforms. Personally identifying information may include your name, phone number, email address, and mailing address, which we use to fulfill service requests such as program enrollment, appointment scheduling, and customer support.
Additionally, if you provide health-related details—such as weight-loss goals, medical history, or treatment preferences—this information may be classified as Protected Health Information (PHI) under HIPAA. We collect PHI only as necessary to deliver our services, and we handle it with strict safeguards in accordance with HIPAA regulations. We also collect mobile engagement data such as opt-in timestamps, message logs, and user responses like STOP or HELP to +1 615-880-8904 to manage your messaging preferences and remain compliant with telecommunications regulations.
3. How We Use & Disclose Information
We use information only as necessary to:
a. Provide services you request (e.g., weight‑management programs).
b. Send permitted SMS/MMS messages under HIPAA’s “minimum necessary” rule.
c. Operate our website and mobile applications.
d. Comply with law or enforce our Terms & Conditions.
We share data only with:
a. Business Associates—e.g., our EHR vendor, HIPAA‑compliant SMS gateway, and payment processors—bound by a written Business Associate Agreement (“BAA”).
b. Carriers and aggregators strictly to deliver your messages. Carriers are not liable for delays or failures in delivery.
c. Regulators or law enforcement when required by subpoena, court order, or similar legal process.
d. We never sell or rent your mobile number or PHI for marketing. No mobile opt‑in data or consent will be shared with third parties for promotional purposes.
4. Your HIPAA Rights
Subject to verification of your identity, you may:
a. Access or receive a copy of the PHI we maintain.
b. Request an amendment of inaccurate PHI.
c. Receive an accounting of certain disclosures.
d. Restrict or revoke SMS or other communications at any time.
e. Request confidential communications through alternative channels (e.g., our secure portal or encrypted email).
f. Submit requests by emailing [email protected].
5. SMS Opt‑Out & Help Commands
Text STOP to +1 615-880-8904 to cancel. We will send one confirmation SMS and then halt further messages.
Text HELP for contact information or assistance.
Message and data rates may apply. Message frequency varies (typically 1‑4 msgs/month).
6. Data Security
We employ administrative, technical, and physical safeguards—including encryption at rest and in transit within our EHR and messaging platform—to protect your information. Although no internet method is 100 % secure, we follow 45 C.F.R. §164.306 risk‑management standards and review safeguards annually.
7. Cookies & Tracking
Our sites use first‑party cookies for session management and analytics. You may disable cookies in your browser; doing so may limit site functionality. We do not permit third‑party ad networks to track PHI‑related activity.
8. Advertising
If we display online ads, we use privacy‑centric partners. Any cookie use by advertisers falls under their own privacy policies.
9. International Visitors
Our services target U.S. residents. If you access our site from abroad, you agree to transfer and processing in the United States.
10. Policy Changes
We may update this policy from time to time. Material changes will be posted at offer.tennesseestyleweightloss.com/privacy_policy with a new “Last Updated” date. Continued use of our services after changes signifies acceptance.
11. Contact
Tennessee Style Weight Loss
Attn: Privacy Officer
355 NEW SHACKLE ISLAND RD
37075, Tennessee
Privacy Policy - Updated 2025
Tennessee Style Weight Loss